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Terms of Service

Last updated: 2 August 2026

These Terms of Service ("Terms") govern access to and use of Clock-In (the "Service"), provided by Clock-In Ltd ("we", "us", "our"), a company incorporated in New Zealand (NZBN: 9429053823892).

By creating an account or using the Service, you ("Customer", "you") agree to these Terms. If you are using the Service on behalf of an organisation, you confirm you have authority to bind that organisation, and "you" refers to that organisation.

1. What the Service Does

The Service is a workplace attendance and evacuation-readiness tool. It allows a Customer to:

  • Record clock-in and clock-out events for employees and visitors at one or more physical locations, via a kiosk interface;
  • View dashboards, statistics, and reports on attendance across one or more companies/locations, depending on plan;
  • Run and manage emergency evacuation drills and roll-calls, including recording who was present at the time of a drill and confirming their safety status.

The Service does not process payroll, wages, salaries, or any payment to employees. It records presence (in/out timestamps) only. Any use of attendance data for payroll purposes is the Customer's own responsibility and is not supported, verified, or warranted by us.

The Service is intended to support — not replace — the Customer's own health and safety and emergency management obligations under the Health and Safety at Work Act 2015 or any other applicable law. The Customer remains solely responsible for the accuracy of its emergency procedures and for evacuation decisions; the Service is a tool to assist roll-call, not a substitute for a compliant workplace health and safety plan.

2. Accounts and Plans

  • One Customer account ("User") may manage multiple companies ("Company") under a single subscription, subject to plan limits (e.g. maximum number of companies, maximum employees per company).
  • You are responsible for keeping your account credentials secure and for all activity under your account.
  • You are responsible for the accuracy of information entered into the Service, including employee records and location data.
  • Plan limits and features may change; we will give reasonable notice of changes that reduce functionality on a paid plan.

3. Subscription, Billing, and Payment

  • The Service is provided on a subscription basis, billed monthly or yearly as stated at signup.
  • Payment is accepted via bank transfer or card, processed by Stripe. When paying by card, your card details are entered directly with Stripe and are never seen or stored by us — see Section 1 of our Privacy Policy.
  • Subscriptions and payment obligations belong to the User who owns the account, not to any individual Company added under that account.
  • Plan upgrades take effect once payment for the new plan is confirmed.
  • Plan downgrades take effect immediately, provided your current usage (e.g. number of companies or employees per company) fits within the new plan's limits. If it does not, you will need to reduce usage before the downgrade can apply.
  • Failure to pay may result in suspension or downgrade of your account after 7 days' notice.
  • All fees are in NZD and exclusive of GST unless stated otherwise. GST will be added where applicable.

4. Acceptable Use

You agree not to:

  • Use the Service to collect more personal information than is reasonably necessary for attendance and evacuation purposes;
  • Use the Service in a way that breaches the Privacy Act 2020 or any other applicable law;
  • Attempt to access data belonging to another Customer's account;
  • Reverse engineer, resell, or use the Service to build a competing product;
  • Use the Service for any unlawful purpose.

5. Data Ownership and Responsibility

  • As between you and us, you own the attendance, employee, and visitor data you input into the Service ("Customer Data").
  • You are the "controller" of Customer Data for Privacy Act purposes in relation to your own employees and visitors. We act as a service provider processing that data on your instructions, as described in our Privacy Policy.
  • You are responsible for having a lawful basis to collect and store information about your employees and visitors (including notifying them of the collection), and for responding to any access, correction, or complaint requests they make about their own data.
  • You may export your Customer Data at any time while your account is active, and for 30 days after cancellation, after which it may be deleted.

6. Emergency Drills and Roll-Call — Important Limitation

The emergency drill and roll-call features are provided to help you organise and record evacuation drills and identify who was recorded as clocked in at the time a drill started. These features rely entirely on the accuracy and timeliness of clock-in/out data entered by employees and visitors. We do not guarantee that the roll-call reflects the actual physical location of any person at any given time. You must not rely solely on the Service in a genuine emergency in place of your own emergency procedures, headcounts, and warden processes.

7. Availability and Support

  • We aim to keep the Service available but do not offer any uptime service-level agreement — the Service is provided on a reasonable-efforts basis.
  • Support is provided via [email protected] during New Zealand business hours (Pacific/Auckland).

8. Liability

To the maximum extent permitted by law:

  • The Service is provided "as is" without warranties of any kind beyond those that cannot be excluded under the Consumer Guarantees Act 1993 (where it applies) or other mandatory law.
  • We are not liable for indirect, consequential, or special loss, including loss of profits, arising from use of the Service.
  • Our total liability to you for any claim arising from these Terms or the Service is limited to the amount you paid us in the 3 months preceding the claim.
  • Nothing in these Terms limits liability for death, personal injury caused by negligence, or anything else that cannot lawfully be excluded.

9. Termination

  • You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period unless stated otherwise.
  • We may suspend or terminate your account for breach of these Terms, non-payment, or unlawful use, with notice where reasonably practicable.
  • On termination, Customer Data will be handled as described in Section 5.

10. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes (e.g. by email or in-app notice) at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

12. Contact

Questions about these Terms can be sent to [email protected].